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Firefox v33.1 Android: sync login fails

  • 2 replies
  • 6 have this problem
  • 13 views
  • Last reply by sbi108

sbi108
sbi108
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I installed the latest version of Firefox, v33.1 on my Nexus 7 (2nd Gen, 2013) running Android 4.4.4. I tried to set up Firefox sync. I have sync successfully established on my desktop & notebook. When I try to login to Sync on the Nexus 7 I get a message: Invalid email or password.

I tried several solutions:

First I reset my Firefox sync password on my desktop successfully. Then I changed the Firefox sync password on my notebook successfully. But the Nexus 7 Firefox sync login attempt still fails with the same message.

Then I uninstalled Firefox from the Nexus, rebooted, reinstalled Firefox, sync login still fails.

Any ideas?

thanks, sbi108

I installed the latest version of Firefox, v33.1 on my Nexus 7 (2nd Gen, 2013) running Android 4.4.4. I tried to set up Firefox sync. I have sync successfully established on my desktop & notebook. When I try to login to Sync on the Nexus 7 I get a message: Invalid email or password. I tried several solutions: First I reset my Firefox sync password on my desktop successfully. Then I changed the Firefox sync password on my notebook successfully. But the Nexus 7 Firefox sync login attempt still fails with the same message. Then I uninstalled Firefox from the Nexus, rebooted, reinstalled Firefox, sync login still fails. Any ideas? thanks, sbi108

All Replies (2)

Kevin
Kevin
  • Moderator
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Are you using a new sync account? https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

We have yet to migrate existing users to the new Sync servers. It requires creating a new account.

sbi108
sbi108 Question owner
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Hi,

Thanks for your reply. I believe I am using the new servers. I updated when the new servers were introduced.

My login was created using my desktop Firefox browser and managed from the browser and does not require a key of any sort. I just use my email address as the account name and my password to setup sync on my laptop.

How do I confirm that I am using the new Sync servers?

thanks, sbi108