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Each time I try to update the browser on my Mac, the wheels just turn and turn and nothing happens. What to do?

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by ideato

abrescia
abrescia
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My Mac has for some time now been prompting me to update Firefox, but every time I try, the wheel just turns but nothing seems to install. I can come back in an hour and still nothing has happened. I have an iMac using Mac OS X, version 10.6.8.

My Mac has for some time now been prompting me to update Firefox, but every time I try, the wheel just turns but nothing seems to install. I can come back in an hour and still nothing has happened. I have an iMac using Mac OS X, version 10.6.8.

All Replies (4)

user633449
user633449
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Please go to www.getfirefox.com, and download and install Firefox 33.1. You can install it over Firefox 16 and all your data will be saved.

abrescia
abrescia Question owner
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Nothing happened. I continue to get prompts that my version of Firefox is no longer supported, but I have never been able to update on my Mac. Let me know what images I might send to help sort this out so I can stay with this browser. Thanks.

Andrew

sandeep
sandeep
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Re install the browser

ideato
ideato
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Hello Andrew, if you have problem with update firefox the better way is to download and install the new version, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full installer)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.


Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you