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I can't delete the horrible ask.com toolbar that just appeared this morning and can't seem to follow instructions I'm finding on the internet!

  • 3 replies
  • 1 has this problem
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  • Last reply by mjbishop

mjbishop
mjbishop
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The Ask.com toolbar appeared on my laptop this morning and I canNOT delete/remove. Googled this, of course, and every instruction I received, well, I couldn't find what I was looking for - e.g., "go to Firefox and click the menu button" I could NOT find that menu button, etc. Thanks for any help.

The Ask.com toolbar appeared on my laptop this morning and I canNOT delete/remove. Googled this, of course, and every instruction I received, well, I couldn't find what I was looking for - e.g., "go to Firefox and click the menu button" I could NOT find that menu button, etc. Thanks for any help.

Chosen solution

Good morning. Wanted to let you know as I was sipping my coffee this morning, I spotted the 3-bar icon to the upper right of my screen on my laptop. Went through all the steps and removed that Ask.com toolbar. It was easy as pie.

You see, yesterday I was looking for that dang 3-bar icon on the firefox.com website! Haha

Happy. Thanks again.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Before Firefox 29, the main menu button on Windows had the word Firefox on it. Now all platforms use the "3-bar" menu button on the toolbar as the main menu button.

"3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions.

Here you may find one or more Ask add-ons that you can disable or possibly remove.

If there is no Remove button, you usually need to visit the Windows Control Panel, Uninstall a Program. I suggest clicking the "Installed on" column heading to group items by install date to see how Ask got onto your system. My guess is the Java updater.

Success?

mjbishop
mjbishop Question owner
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Thanks, jscher. I saw a pic of the three-bar menu icon, but the problem is, I can't find that when I go to firefox.com! Don't see it anywhere :(

I also tried to remove/uninstall this from my programs and it said I needed the admin's approval (that's me). I clicked okay and continue and it still didn't let me. Said I had the program opened/in use. Made sure everything was closed, but still got the same error.

mjbishop
mjbishop Question owner
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Chosen Solution

Good morning. Wanted to let you know as I was sipping my coffee this morning, I spotted the 3-bar icon to the upper right of my screen on my laptop. Went through all the steps and removed that Ask.com toolbar. It was easy as pie.

You see, yesterday I was looking for that dang 3-bar icon on the firefox.com website! Haha

Happy. Thanks again.