This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Split page on NYTimes website. When reading an article, if you go to the comments, the page splits, but the left side of the page becomes opaque.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by David-U

David-U
David-U
more options

Example: http://www.nytimes.com/2014/11/20/opinion/at-long-last-immigration-action.html?hp&action=click&pgtype=Homepage&module=c-column-top-span-region&region=c-column-top-span-region&WT.nav=c-column-top-span-region

This problem is new since latest Firefox update. Also when you go to the comments, they overlap the main article. It does not do this in IE.

Example: http://www.nytimes.com/2014/11/20/opinion/at-long-last-immigration-action.html?hp&action=click&pgtype=Homepage&module=c-column-top-span-region&region=c-column-top-span-region&WT.nav=c-column-top-span-region This problem is new since latest Firefox update. Also when you go to the comments, they overlap the main article. It does not do this in IE.

All Replies (2)

guigs
guigs
more options

I visited the site and was not able to reproduce this on an XP machine.

In order to better troubleshoot this issue, can you please try the following:


Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

David-U
David-U Question owner
more options

Tried opening in safe mode, it does not make a difference. The machine is a HP Pavillion ZD7000. It has an NVIDIA graphics, none of the available graphic updates will install.

However, this problem did not occur until the latest Firefox update. I am now running the Beta version 34.

I went to IE and the site shows as it should. Go to one of the editorials on the NY Times web page, then go to the comments on the right, and the left side of the page will turn opaque. You can tell there is some text there, but it is unreadable.

http://www.nytimes.com/2014/11/22/opinion/mr-obamas-wise-immigration-plan.html?hp&action=click&pgtype=Homepage&module=c-column-top-span-region&region=c-column-top-span-region&WT.nav=c-column-top-span-region