This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All of my Thunderbird messages, contacts, bookmarks, archives etc. are gone tonight. Everything was normal and OK this p.m.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by finitarry

HannsHagen
HannsHagen
more options

When I turned on my latop this evening 11/21 at about 2200 hours CST all of my mail message, contacts, bookmarks archives were gone. Thunderbird looked completely different than before. What happened, where is everything and how do I get it all back?

When I turned on my latop this evening 11/21 at about 2200 hours CST all of my mail message, contacts, bookmarks archives were gone. Thunderbird looked completely different than before. What happened, where is everything and how do I get it all back?

All Replies (1)

finitarry
finitarry
more options

Sounds as if Thunderbird lost track of its profile. http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared