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Exception in SBIePay - 'This Connection is Untrusted' for version of Firefox 33.1.1& 32.0.2

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by philipp

NeerajDurgapal
NeerajDurgapal
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Dear Team,

1. We are getting exception in SBIePay (https://sbiepay.com) 'This Connection is Untrusted' when we are trying to open it in Mozilla Firefox version 33.1.1 & 32.0.2.

2. Our website https://sbiepay.com has VeriSign Class 3 Extended Validation SSL certificate with EV.

3. To proceed further we have to add exception, which we feel is not a correct solution.

4. We request you to please suggest us solution for the same.

Dear Team, 1. We are getting exception in SBIePay (https://sbiepay.com) 'This Connection is Untrusted' when we are trying to open it in Mozilla Firefox version 33.1.1 & 32.0.2. 2. Our website https://sbiepay.com has VeriSign Class 3 Extended Validation SSL certificate with EV. 3. To proceed further we have to add exception, which we feel is not a correct solution. 4. We request you to please suggest us solution for the same.

All Replies (1)

philipp
philipp
  • Moderator
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hello NeerajDurgapal, the certificate chain is incomplete on your site. your server needs to properly link the intermediary certificate that you are using (VeriSign Class 3 Extended Validation SSL SGC CA) to the root ca that is trusted by the browser (VeriSign Class 3 Public Primary Certification Authority - G5).

you can check your site through https://ssltools.websecurity.symantec.com/checker/views/certCheck.jsp