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I can not sync using new sync! Message is Unknown Error during Sync

  • 5 replies
  • 1 has this problem
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  • Last reply by alex.p75

alex.p75
alex.p75
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I have recently moved from old sync to new one. I am not able to sync anymore. All my devices are not sync. I have created a new account and I got the same issue... "... Unknown Error during Sync" Anybody can help me?

TNX

I have recently moved from old sync to new one. I am not able to sync anymore. All my devices are not sync. I have created a new account and I got the same issue... "... Unknown Error during Sync" Anybody can help me? TNX

All Replies (5)

philipp
philipp
  • Moderator
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hello, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

alex.p75
alex.p75 Question owner
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please have a look here

http://pastebin.mozilla.org/7586967

philipp
philipp
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does it make a difference if you log out of the account & sign in again? the error seems to be with syncing your history, so you also might want to try to exempt that item from being synced...

the-edmeister
the-edmeister
  • Moderator
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Massive number of DATA LOSS lines in that log. Looks like a real FUBAR.

Open Sync preferences on each device and Unlink from Sync on every device at the same time, so none are connected to the Firefox Accounts server.

Then reconnect each device one-at-a-time at {say} one hour intervals and see what happens. Make sure that about:sync-progress shows Setup Complete in each device before proceeding to the next device.


Or, Unlink them all and create a new Firefox Account and start from scratch.

alex.p75
alex.p75 Question owner
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I have created a new account and I got that issue...I have desync all my devices and I got the issue twith that log file... What next?


TNX