Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox continually crashes

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

vikkit424
vikkit424
more options

Firefox started crashing every once in a while, now it's about every hour/ half hour and It's difficult to work like this. I read in another forum to post the crash reports, so here they are and hopefully someone can help me with this issue. Thank you.

Report ID Date Submitted 74387c74-261d-4c8e-9efa-c25773ef29a7 11/28/2014 4:04 AM bfd8ed44-bf6d-4252-ae28-632cb7407a30 11/7/2014 8:25 PM c3af20ee-1a65-48d2-a201-b06bd2edea33 11/3/2014 6:12 PM 2883b990-19ed-4ef5-aa0d-f8030f245353 11/2/2014 2:12 PM badb5552-1924-4bc9-97e7-95a2e66f00f2 11/2/2014 2:12 PM a5a01df2-06f4-4776-8516-f5fb3842bf51 10/22/2014 12:09 AM

Firefox started crashing every once in a while, now it's about every hour/ half hour and It's difficult to work like this. I read in another forum to post the crash reports, so here they are and hopefully someone can help me with this issue. Thank you. Report ID Date Submitted 74387c74-261d-4c8e-9efa-c25773ef29a7 11/28/2014 4:04 AM bfd8ed44-bf6d-4252-ae28-632cb7407a30 11/7/2014 8:25 PM c3af20ee-1a65-48d2-a201-b06bd2edea33 11/3/2014 6:12 PM 2883b990-19ed-4ef5-aa0d-f8030f245353 11/2/2014 2:12 PM badb5552-1924-4bc9-97e7-95a2e66f00f2 11/2/2014 2:12 PM a5a01df2-06f4-4776-8516-f5fb3842bf51 10/22/2014 12:09 AM

All Replies (3)

user449610
user449610
more options

that can be due to many reasons. try disable or removing any recently installed add-on

You can also try Firefox in safe mode if every thing works fine in safe mode then its due to any of the plugin or add-on

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.