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How can I re-install FF without any imports from other browsers?

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

PegsPendorf
PegsPendorf
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I initially installed FireFox because supposedly it allows me to run Sky Go which sadly Chrome no longer does. When I did so, I thought it would be wise to allow it to import my bookmarks etc. However, since I was not able to run Sky Go, they suggested that I unistall FireFox and reinstall it without any imports, this I have now tried twice without success to do; hence this question. All help gratefully received and greatly appreciated.

I initially installed FireFox because supposedly it allows me to run Sky Go which sadly Chrome no longer does. When I did so, I thought it would be wise to allow it to import my bookmarks etc. However, since I was not able to run Sky Go, they suggested that I unistall FireFox and reinstall it without any imports, this I have now tried twice without success to do; hence this question. All help gratefully received and greatly appreciated.

All Replies (3)

FredMcD
FredMcD
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Did you install Sky Go after Firefox was loaded? Did you install the Firefox version ? Talk with their tech support.

PegsPendorf
PegsPendorf Question owner
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Good afternoon Fred,

Thank you for your prompt reply.

I had to re-think the sequence of events yesterday following very helpful support from the Sky Go team. Sky Go had originally been installed on my laptop because I used it with Chrome.

Sadly and somewhat unexpectedly, (like overnight) last week, Sky Go no longer worked with Chrome. My first on-line Chat with Sky revealed that this was due to an upgrade by Chrome and it should soon be once again available; however, after a week, when it had not been resolved I contacted them again. I should say that in the meantime, Sky Go continues to work very well with Internet Explorer.

Yesterday I downloaded and installed FireFox with the option ticked to import bookmarks etc. when Sky Go was still loaded on the laptop. However, upon the advice of the Sky go Adviser, I did uninstall both Sky Go and Firefox, and reinstalled the FireFox and the FireFox version of Sky Go and when this did not work, repeated the attempt. Again the adviser was incredibly patient and helpful. He put this down to the original installation of FireFox during which I exercised the import bookmarks etc. option; hence my question. Is there any way I can reinstall Firefox now without it remembering that I originally chose to include the import option?

In the meantime, I continue to use IE for Sky Go but think I would really like to use FireFox instead.

I hope that this information will help you to help me Fred, and thank you for your kind attention and assistance.

Yours sincerely,

Sharon Pendorf

FredMcD
FredMcD
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Hmm. I do not see how bookmarks would make any difference. But lets try this, Create a new profile. If asked, do not import anything.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles On 32-bit Windows: "C:\Program Files\Mozilla Firefox\firefox.exe -p" On 64-bit Windows: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p"

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles