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error msg: the procedure entry point ssl peer certificatechain could not be located in the dynamic link library nss3.dll

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hello this is the error message I receive when trying to open my Mozilla browser. a secondary error message appers afterward "could not load XPCOM". please advise, thank you!

hello this is the error message I receive when trying to open my Mozilla browser. a secondary error message appers afterward "could not load XPCOM". please advise, thank you!

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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.