This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crashes randomly Firefox for android v.34

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by jayelbe

scruffy90
scruffy90
more options

I have random crashes when using firefox for android. This can happen on a number of sites that I visit, both text or media heavy. I don't know why its happening, but it has been happening since I installed Firefox for android 32.

Has this issue been narrowed down yet? I understand that quite a few people are having these issues.

Thanks

I have random crashes when using firefox for android. This can happen on a number of sites that I visit, both text or media heavy. I don't know why its happening, but it has been happening since I installed Firefox for android 32. Has this issue been narrowed down yet? I understand that quite a few people are having these issues. Thanks

All Replies (1)

jayelbe
jayelbe
more options

Hi scruffy90,

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

(sorry about that screenshot being from Windows - it should look almost exactly the same on Android!)

Thank you for your help!


Jayelbe