Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox updated and now I cant watch videos, i updated to the latest version of adobe flash player too

  • 8 replies
  • 4 have this problem
  • 1 view
  • Last reply by Wolvie

more options

Firefox automatically updated to version 34.0.5 and then stopped playing videos saying adobe plugin was out of date and a security risk. I updated to the latest version 16.0.0.235 and still have the same issue. I made sure plugin is set to always activate too.

Firefox automatically updated to version 34.0.5 and then stopped playing videos saying adobe plugin was out of date and a security risk. I updated to the latest version 16.0.0.235 and still have the same issue. I made sure plugin is set to always activate too.

All Replies (8)

more options

@Wolvie

Try a full uninstall, clean up of any flash related files, and a fresh reinstall from the adobe site.

I made a BAT file to do just that. close all browsers before running

Hopefully that will help you

http://adobeflashcleanup.blogspot.com/

Best Regards

more options

That didn't fix the issue :(

more options

Try running as admin ?

any errors?

what is displayed when you try an play vids?

more options

no errors video area just stays black and nothing loads

more options

Is there a way to roll back the firefox update?

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

Drivers are up to date, tried turning off all those settings still will not play any video on any page. It was working fine until firefox updated to the new version.

more options

is there a way to go back to the previous version of firefox?