We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Norton provides my firewall (Windows7) firefox cannot find any web sites Was working yesterday, not working now, how to fix?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by ideato

Richard Hugo
Richard Hugo
more options

Firefox cannot find any web sites. Was working fine yesterday. I tried to follow firewall fix suggested in support site accessed thru internet explorer, but Norton 360 as firewall software was not listed anywhere I looked. No changes made to Norton. Big Windows update recently,(automatically) possibly causing problems? ?? I tried to uninstall Firefox and download complete new version but the screen changed to "update" and no install wizard ever appeared . I tried "Reverting to previous version of Firefox" but this did not fix problems. Help would be appreciated. ekingston

Firefox cannot find any web sites. Was working fine yesterday. I tried to follow firewall fix suggested in support site accessed thru internet explorer, but Norton 360 as firewall software was not listed anywhere I looked. No changes made to Norton. Big Windows update recently,(automatically) possibly causing problems? ?? I tried to uninstall Firefox and download complete new version but the screen changed to "update" and no install wizard ever appeared . I tried "Reverting to previous version of Firefox" but this did not fix problems. Help would be appreciated. ekingston

All Replies (1)

ideato
ideato
more options

Hi ekingston , try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and then see if that helps.

Most often, issues like that are caused by a firewall or/and security software which doesn't recognize new Firefox (and for that blocks the new firefox version). You have to remove all program rules for firefox from your firewall and let it detect the new version of the browser again.{In windows safe mode with networking, security software is disable}

see in the next links to set up your firewall again :

http://kb.mozillazine.org/Firewalls#Norton_360

http://www.logicinmind.com/en/support/howto-configure-norton-firewall/index.html

https://www.netnanny.com/kb/125

http://www.akruto.com/firewall-configuration/norton-360-firewall-configuration/


thank you