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What do I do when I've tried upgrading to the latest version of Firefox and I see the message: "access denied"?

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

abcdefghijkl
abcdefghijkl
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I've tried multiple times to upgrade to the latest version of Firefox. I click download, then run, and shortly after, a little pop-up appears titled "7-Zip" and the message "Access is denied" is within the pop-up.

I've tried multiple times to upgrade to the latest version of Firefox. I click download, then run, and shortly after, a little pop-up appears titled "7-Zip" and the message "Access is denied" is within the pop-up.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Have you tried using Help > About Firefox to do an actual update?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try this:

It is possible that anti-virus software is causing the problem. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

FredMcD
FredMcD
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Separate Issue; Update your Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html