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Videos won't play on phys.org

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

Newbeak
Newbeak
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This is only happening on FF.The videos play fine in Chrome.I get an error message "n is null" when trying to play videos.Here is a sample of what I mean.The video on the page will not play: http://phys.org/news/2014-12-nasa-possibilities-mission-venus.html

This is only happening on FF.The videos play fine in Chrome.I get an error message "n is null" when trying to play videos.Here is a sample of what I mean.The video on the page will not play: http://phys.org/news/2014-12-nasa-possibilities-mission-venus.html

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Newbeak
Newbeak Question owner
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I tried all your suggestions,including running in safe mode.When I ran FF in safe mode,the video will still not play.Besides that,the cursor and hourglass are rapidly flashing after clicking on the video,and FF becomes unresponsive,and I have to kill the program.

Modified by Newbeak

FredMcD
FredMcD
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I think it needs the http://www.jwplayer.com/ player.