Crash reporter dialogue box has foreign language, not english?
When Firefox crashes (only occasionally) and the Crash Reporter dialogue box pops up, the text is in a foreign language. Is this a bug or can I change a setting to solve it?
All Replies (10)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Type about:preferences#content<Enter> in the address bar.
On the bottom of the page, find Languages. To its right, press the Choose button. Make sure the correct language and district is selected.
Try to trash the currently installed version and download and reinstall Firefox to do a clean install of the current release
Download a new copy of the Firefox application and save the disk image file to the desktop
- Firefox 34.0: https://www.mozilla.org/en-US/firefox/all/
- Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Type about:preferences#content<Enter> in the address bar.
On the bottom of the page, find Languages. To its right, press the Choose button. Make sure the correct language and district is selected.
bp-addd6e80-2a34-4f0c-8e8f-7b3112141220 20/12/2014 17:57 bp-8448f581-b043-4564-9a88-0ac082140711 11/07/2014 11:50 bp-9fab3934-d43d-4b3a-a8c8-09aaf2140711 11/07/2014 11:46 bp-d3284b27-ef8e-4bfa-9ca8-a31c22141221 05/07/2014 16:00 bp-4cfb67af-4885-4787-9555-9b7e22140605 05/06/2014 15:46 bp-34c05782-c482-4ed8-ade6-aa11d2140603 03/06/2014 16:10
I hope this is the info you need.
cor-el said
Try to trash the currently installed version and download and reinstall Firefox to do a clean install of the current release Download a new copy of the Firefox application and save the disk image file to the desktop
- Firefox 34.0: https://www.mozilla.org/en-US/firefox/all/
Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.
- Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Thanks for your help, I have done what you suggested. Everything seems fine although I have not replicated a crash yet. Is there a simple way to make Firefox crash?
The crash report flagged these programs;
Process Type = Shockwave Flash Version:15.0.0.239
AppKit =
libsystem_kernel.dylib =
libdispatch.dylib =
libsystem_pthread.dylib =
HIToolbox =
CoreFoundation =
JavaScript
These have been showing up a lot of late. I can't find out what these programs are for, but I think they are all MAC.
FredMcD said
The crash report flagged these programs; Process Type = Shockwave Flash Version:15.0.0.239 AppKit = libsystem_kernel.dylib = libdispatch.dylib = libsystem_pthread.dylib = HIToolbox = CoreFoundation = JavaScript
These have been showing up a lot of late. I can't find out what these programs are for, but I think they are all MAC.
Thanks for looking into my crash reports. I checked my language as you suggested but that was set correctly. I have done a clean install but have yet to see what happens after a crash.
After a crash, you get the crash report numbers (that start with BP) and you post them here for us to look over. We then try to understand the cause of the crash and how to take care of it.
I have this problem too. It's not really about the crashing - it's about the dialogue box. Firefox is set to English so why is the dialogue some other language? Russian? Could it be a malicious script wanting me to click "send" so all my logins and passwords were dispatched wherever? Screenshot of window attached. (Note: I can't replicate it again as I've trashed that Firefox application and re-installed afresh.)
coronwen If it should happen again, Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.
Note that this is a bug in the packing (assembling) operation the the current Firefox release.
- bug 1115892 - Crash reporter appears in a different language (Greek [el]) than Firefox and OS X (British English, [en-GB])
Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html