This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

could not open a website but other computer this website is open & working

  • 5 replies
  • 3 have this problem
  • 33 views
  • Last reply by FredMcD

mondalimran88
mondalimran88
more options

i tried this but not solve

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. 

   Hold down the Shift key and left-click the Reload button
   Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
   Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache": 

   Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems: 

   Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. 

   Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
   Do NOT click the Reset button on the Safe Mode start window


PLEASE HELP ME

i tried this but not solve You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. Hold down the Shift key and left-click the Reload button Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance Do NOT click the Reset button on the Safe Mode start window PLEASE HELP ME

All Replies (5)

guigs
guigs
more options

It is possible to open a new profile to make sure that it is not an add on or a corrupt cache entry: Profile Manager - Create, remove or switch Firefox profiles

FredMcD
FredMcD
more options

In what way are you having problems? What is the web page address?

mondalimran88
mondalimran88 Question owner
more options

guigs2 said

It is possible to open a new profile to make sure that it is not an add on or a corrupt cache entry: Profile Manager - Create, remove or switch Firefox profiles

' NOT HELPFULL WEB PAGE : WWW.WBCOMTAX.GOV.IN OS : WN. XP SP3''''

mondalimran88
mondalimran88 Question owner
more options

mondalimran88 said

guigs2 said
It is possible to open a new profile to make sure that it is not an add on or a corrupt cache entry: Profile Manager - Create, remove or switch Firefox profiles

' NOT HELPFULL WEB PAGE : WWW.WBCOMTAX.GOV.IN OS : WN. XP SP3''''

ANY FIREWELL SETTINGS SHOULD CHANGE

FredMcD
FredMcD
more options

I got on with no problem; http://www.wbcomtax.gov.in/welcome.asp

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.