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after a while during watching a video the audio from the video goes off and system ram goes to 80% usage. then have to close the firefox and again reopen it.

engsrvi
engsrvi
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i have a laptop of the following configuration : i7 processor 8gb ram 2gb nvidia graphics

while watching a video from www.anime1.com, www.kissanime.com or other sites not problem in youtube for 30 min. or so the video and audio plays perfect then the ram % starts increasing gradually and after some time the video keeps playing but the audio goes off.....and the laptop ram % reaches 80%....at this particular time the system audio works fine on window media player or so...the have to close the firefox and reopen it the the ram usages goes back to normal and the video again plays perfectly...

please resolve this issue ASAP

thanks in advance

i have a laptop of the following configuration : i7 processor 8gb ram 2gb nvidia graphics while watching a video from www.anime1.com, www.kissanime.com or other sites not problem in youtube for 30 min. or so the video and audio plays perfect then the ram % starts increasing gradually and after some time the video keeps playing but the audio goes off.....and the laptop ram % reaches 80%....at this particular time the system audio works fine on window media player or so...the have to close the firefox and reopen it the the ram usages goes back to normal and the video again plays perfectly... please resolve this issue ASAP thanks in advance

All Replies (1)

Wesley Branton
Wesley Branton
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.