We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thunderbird has crashed and I can't reinstall it - any ideas?

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Wayne Mery

Hilldogg
Hilldogg
more options

We aren't able to access our emails via Thunderbird on our home computer any more. The crash pane comes up straight away, and we can't even send details about that. It is just on this computer as I have my own email going in to my computer.

We aren't able to access our emails via Thunderbird on our home computer any more. The crash pane comes up straight away, and we can't even send details about that. It is just on this computer as I have my own email going in to my computer.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

1. what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

2. Does Thunderbird start OK in safe mode? see https://support.mozilla.org/en-US/kb/safe-mode