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"Exit Customize" button doesn't work, is it supposed to??

  • 4 replies
  • 2 have this problem
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  • Last reply by FredMcD

AD76
AD76
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When I go to customize my toolbar after I'm done when I try to press the "Exit Customize" button nothing happens. I have to close out the tab the customization has come up on and then restart FireFox. Is this how it's supposed to work? I'm running 34.0.05

When I go to customize my toolbar after I'm done when I try to press the "Exit Customize" button nothing happens. I have to close out the tab the customization has come up on and then restart FireFox. Is this how it's supposed to work? I'm running 34.0.05

All Replies (4)

FredMcD
FredMcD
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When you press close, it should close.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox.

Now go to customize, change something small, then close. Any problem?

Some protection programs can stop changes to browsers. Check yours.

AD76
AD76 Question owner
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FredMcD said

When you press close, it should close. Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Now go to customize, change something small, then close. Any problem?

Some protection programs can stop changes to browsers. Check yours.

Yup, it must be one of my add-ons that is causing the problem because when I started in safe mode it worked. Thanks for the input!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

You can use this button to go to the currently used Firefox profile folder:

FredMcD
FredMcD
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Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.