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'email link' does not work with exchange or 365 in version 34.0.5 - it keeps sending me to an add account page and then tells me the page is already added

Paul Wileman
Paul Wileman
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Emailing links directly from firefox using my business email used to be easy but now using windows 8 (and currently firefox v 34.0.5) I keep getting sent to a page requesting that I add my email account (exchange, office 365). However when I do this it just says that this account is already added and does not give me any other options. I have also tried adding Outlook and Exchange active sync and the result is the same. Can anyone advise please? If I open the same pages in internet explorer I can email the link without any issues but firefox is my preferred browser.

Emailing links directly from firefox using my business email used to be easy but now using windows 8 (and currently firefox v 34.0.5) I keep getting sent to a page requesting that I add my email account (exchange, office 365). However when I do this it just says that this account is already added and does not give me any other options. I have also tried adding Outlook and Exchange active sync and the result is the same. Can anyone advise please? If I open the same pages in internet explorer I can email the link without any issues but firefox is my preferred browser.

Chosen solution

Are you using an add on? https://addons.mozilla.org/en-US/fire.../email-link-button/ Once you attach the accounts and check the credentials on your operating system it should work.

However, if you would like to change what happens try these steps: https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

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All Replies (2)

guigs
guigs
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Chosen Solution

Are you using an add on? https://addons.mozilla.org/en-US/fire.../email-link-button/ Once you attach the accounts and check the credentials on your operating system it should work.

However, if you would like to change what happens try these steps: https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

Paul Wileman
Paul Wileman Question owner
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paulwileman said

Emailing links directly from firefox using my business email used to be easy but now using windows 8 (and currently firefox v 34.0.5) I keep getting sent to a page requesting that I add my email account (exchange, office 365). However when I do this it just says that this account is already added and does not give me any other options. I have also tried adding Outlook and Exchange active sync and the result is the same. Can anyone advise please? If I open the same pages in internet explorer I can email the link without any issues but firefox is my preferred browser.