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Firefox crashes

  • 3 replies
  • 25 have this problem
  • 1 view
  • Last reply by FredMcD

Anthony R. Haslage
Anthony R. Haslage
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January 5, 2015 @ 430 AM ET: Crash ID: bp-e15a7ffc-1939-4fe9-ae9b-96e722150105

January 12, 2015 @ 5 PM ET: No Crash ID. Instead the following message - "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application did not identify itself."

Windows 7 Home Premium 32-bit. I tried a clean install after an upgrade was unsuccessful. No luck. Any help is appreciated, thanks.

January 5, 2015 @ 430 AM ET: Crash ID: bp-e15a7ffc-1939-4fe9-ae9b-96e722150105 January 12, 2015 @ 5 PM ET: No Crash ID. Instead the following message - "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application did not identify itself." Windows 7 Home Premium 32-bit. I tried a clean install after an upgrade was unsuccessful. No luck. Any help is appreciated, thanks.

Chosen solution

I solved the problem myself. I uninstalled Mozilla Firefox and the Mozilla Maintenance Service via the Control Panel. I then deleted both directories from Program Files. I rebooted the computer and reinstalled Firefox. It now works again.

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All Replies (3)

FredMcD
FredMcD
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The crash report flagged these programs;

Signature OOM OutOfMemory

SiteSafety.dll = AVG Secure Search

icudt52.dll = International Components for Unicode

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Anthony R. Haslage
Anthony R. Haslage Question owner
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Chosen Solution

I solved the problem myself. I uninstalled Mozilla Firefox and the Mozilla Maintenance Service via the Control Panel. I then deleted both directories from Program Files. I rebooted the computer and reinstalled Firefox. It now works again.

FredMcD
FredMcD
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That was very good work. Well Done.

The crash reports come with several pages of information. One of those pages is a list of programs running on your system. Sometimes, a program in flagged, meaning it is causing a problem. Looking up the owner of that program can tell you what the parent program is. Sometimes it just needs to be updated. No Personal Information Is Collected.