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email address auto changes to a different name instead of a different email.

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by Toad-Hall

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When I draft a new email, I type in the person's name into the To: field. For example, I'll type in 'Michael Smith'. Like usual, a list of all possible 'Michael' email addresses populate for me to select. I select the correct address, and then hit Return. When I hit Return, the email address changes to an entirely different 'Michael' or 'Susan'. This happens every time an address populates and I hit Return.

When I draft a new email, I type in the person's name into the To: field. For example, I'll type in 'Michael Smith'. Like usual, a list of all possible 'Michael' email addresses populate for me to select. I select the correct address, and then hit Return. When I hit Return, the email address changes to an entirely different 'Michael' or 'Susan'. This happens every time an address populates and I hit Return.

Chosen solution

This is known and reported bug which the developers are working on as a critical fix. Please note this bug only occurs if you use TAB or ENTER.

Two options, but I recommend option 2. 1. If you use your mouse to select email address and use mouse to move to next line then it does not occur.

2. Suggest you use this method. This method does not require using the TAB or ENTER keys, so will not produce the bug.

In new Write mesage.

  • Use the Contacts Sidebar
  • 'View' > 'Contacts sidebar' or toggle view using f9 key.
  • select address book Select contact(s)
  • click on 'Addto TO' button or other options.


You can follow the bug here:

You can 'Vote' for the bug...in top section where it says:

  • Importance: -- critical with 13 votes (vote)

This is not a 'chat' or 'support' forum, it is used for reporting bugs and the developers will use it, So do not enter comments unless adding new useful data, but you can vote for it. You would need to register in order to vote etc.

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All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

This is known and reported bug which the developers are working on as a critical fix. Please note this bug only occurs if you use TAB or ENTER.

Two options, but I recommend option 2. 1. If you use your mouse to select email address and use mouse to move to next line then it does not occur.

2. Suggest you use this method. This method does not require using the TAB or ENTER keys, so will not produce the bug.

In new Write mesage.

  • Use the Contacts Sidebar
  • 'View' > 'Contacts sidebar' or toggle view using f9 key.
  • select address book Select contact(s)
  • click on 'Addto TO' button or other options.


You can follow the bug here:

You can 'Vote' for the bug...in top section where it says:

  • Importance: -- critical with 13 votes (vote)

This is not a 'chat' or 'support' forum, it is used for reporting bugs and the developers will use it, So do not enter comments unless adding new useful data, but you can vote for it. You would need to register in order to vote etc.