This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Photos do not appear properly on MyWay homepage.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by alan_r

more options

When I do a restart of my laptop and open Firefox, my homepage (MyWay.com) opens properly showing photos. See attachment. After closing Firefox, and then reopening it, the photo do not appear, and the wheel in the upper left hand corner goes round and round like it is attempting to download something. Something is happening after I close the Firefox browser that seems to be causing this problem.

When I do a restart of my laptop and open Firefox, my homepage (MyWay.com) opens properly showing photos. See attachment. After closing Firefox, and then reopening it, the photo do not appear, and the wheel in the upper left hand corner goes round and round like it is attempting to download something. Something is happening after I close the Firefox browser that seems to be causing this problem.

All Replies (2)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Motive Plug-in for Mozilla Browsers Motive Plugin for Mozilla Browsers

Having more than one version of a program may cause issues.


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

more options

Strongly suggest you remove your Conduit plug-in. Do you know where it came from? Do you use it for anything?[I never get answers to these questions.] Look under Conduit Search - http://en.wikipedia.org/wiki/Browser_hijacking#Conduit_Search