Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant play video on bbc website:error 3024 other websites ok

  • 1 reply
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

more options

I get this message when trying to play video clip on bbc website ; "this content doesnt seem to be working try again" error 3024 video works on other sites you tube etc.

I get this message when trying to play video clip on bbc website ; "this content doesnt seem to be working try again" error 3024 video works on other sites you tube etc.

All Replies (1)

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: