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Thunderbird crashes ~every 2 minutes ever since I clicked "cancel" while "Checking Add-on Compatibility." And it crashes if I try to open Tools>Add-ons.

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  • Last reply by hnnhtwd

hnnhtwd
hnnhtwd
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I'm almost certain that the problem is with the Add-ons, but I have absolutely no way to access them. Even if I open the program in safe mode, it crashes instantly when I try to open the add-ons menu. Here's the crash report:

"AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.3.0 BuildID: 20141127140543 CrashTime: 1421860780 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419803366 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 741 StartupTime: 1421860655 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.3.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed."

I'm almost certain that the problem is with the Add-ons, but I have absolutely no way to access them. Even if I open the program in safe mode, it crashes instantly when I try to open the add-ons menu. Here's the crash report: "AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.3.0 BuildID: 20141127140543 CrashTime: 1421860780 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419803366 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 741 StartupTime: 1421860655 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.3.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed."

All Replies (2)

Matt
Matt
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what happens if you hold shift while starting?

hnnhtwd
hnnhtwd Question owner
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Shift doesn't change anything. Still crashes. Still doesn't let me access the Add-ons menu.