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Saved passwords don't work after auto-update

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by reniz

reniz
reniz
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Firefox auto-updated itself to 35.0 on a windows 8.1 machine. But none of the saved passwords work, I can see all the passwords in options->security->saved passwords but when I go to a website it populates the username but does not populate the password. And if I manually enter the password it doesn't offer to "save" it (so obviously it knows it has a password for this site)

Very annoying.

Should I just backup everything and re-install 35.0 from scratch?

Firefox auto-updated itself to 35.0 on a windows 8.1 machine. But none of the saved passwords work, I can see all the passwords in options->security->saved passwords but when I go to a website it populates the username but does not populate the password. And if I manually enter the password it doesn't offer to "save" it (so obviously it knows it has a password for this site) Very annoying. Should I just backup everything and re-install 35.0 from scratch?

Chosen solution

I keep separate backups of all my files so I was able to restore passwords from a backup. Apparently during the auto-update something got corrupted in either logins.json or keys3.db cause no amount of re-installing firefox over the existing files worked.

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All Replies (5)

iamjayakumars
iamjayakumars
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Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

reniz
reniz Question owner
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Thank you for the suggestion, tried it in safe mode, same behavior. Besides I don't really run any addons etc. I think I 'm just going to nuke it and reinstal

iamjayakumars
iamjayakumars
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Your settings are not saved. try with new profile.

Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

John99
John99
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It would probably be wise to save all password records as a screenshot, because any method resetting them makes them inaccessible. You may also wish to save the pair of files involved, in case you find the cause of the fault and are able to use them again. The easiest method is to rename the files. That will also require you to setup a new master password (if used) and set up new logins.

See also

reniz
reniz Question owner
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Chosen Solution

I keep separate backups of all my files so I was able to restore passwords from a backup. Apparently during the auto-update something got corrupted in either logins.json or keys3.db cause no amount of re-installing firefox over the existing files worked.