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Firefox says I have v11 of Adobe Flash Player but Adobe (and Internet Explorer) say I have v16. How to fix this?

  • 5 replies
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  • Last reply by kskelley

kskelley
kskelley
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According to the the Firefox Add-ons Manager and the plug-in check page, I am running version 11.6.602.180 of Shockwave Flash, so I went to the Adobe website to download the current version (16.0.0.296). Adobe says I am already running the latest version; so does the Add-ons manager in Internet Explorer. What should I do?

According to the the Firefox Add-ons Manager and the plug-in check page, I am running version 11.6.602.180 of Shockwave Flash, so I went to the Adobe website to download the current version (16.0.0.296). Adobe says I am already running the latest version; so does the Add-ons manager in Internet Explorer. What should I do?

Chosen solution

You can uninstall current Flash player version(s) and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions for Firefox on this page:

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All Replies (5)

user633449
user633449
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Internet Explorer uses a different version of Flash that Firefox does. You need to install and update them both separately.

In your control panel, uninstall Flash 11. Then, install https://get.adobe.com/flashplayer/download/?installer=FP_16_for_Firefox_-_NPAPI&standalone=1

ideato
ideato
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Hello kskelley you have installed both versions, Shockwave Flash 11.6 r602 and Shockwave Flash 16.0 r0, uninstall the older 11.6.602.180, keep only the latest 16.0.0.296 !

thank you

kskelley
kskelley Question owner
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Thanks very much to both of you for getting back to me so quickly. I should have mentioned that in the Windows Control Panel it only shows version 16, not version 11. When I installed v16 yesterday I ran the tool from Adobe that is supposed to remove old versions, and got a message that an older version had been removed. For some reason, Firefox is still seeing two versions.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can uninstall current Flash player version(s) and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions for Firefox on this page:

kskelley
kskelley Question owner
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Thanks to cor-el for providing a link to the uninstaller that actually found the old plug-in that was lurking on my system. Once that was gone (I had to delete it manually) I was able to re-install. Thanks also to Tyler Downer for pointing out that Firefox uses a different version of Shockwave than IE, and providing the link to download it.