This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't open Firefox on my laptop. It just stopped being able to open. How do I fix this?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Carl

Carl
Carl
more options

Whenever I click on Firefox I'm taken to the desktop of the laptop and nothing happens. When I click on a saved file that is labled with Firefox the same thing happens. I was able to install the newest version from IE browser but it won't open and the message on the installation says that it can't use the update because Firefox is already open. How do I close it if I can't even find it.? It's a Windows 8.1 on an Acer R7

Whenever I click on Firefox I'm taken to the desktop of the laptop and nothing happens. When I click on a saved file that is labled with Firefox the same thing happens. I was able to install the newest version from IE browser but it won't open and the message on the installation says that it can't use the update because Firefox is already open. How do I close it if I can't even find it.? It's a Windows 8.1 on an Acer R7

Chosen solution

Problem solved........accidentally. I shut the laptop down, reopened it and, voila, Firefox available again. Is there something that is still wrong?

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hello scoop, since these symptoms can sometimes be caused by malware active on a system, please first run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

Carl
Carl Question owner
more options

Chosen Solution

Problem solved........accidentally. I shut the laptop down, reopened it and, voila, Firefox available again. Is there something that is still wrong?