This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird is repeatedly crashing and I cannot access downloaded emails. Latest version. What can I do to fix this?

  • 1 reply
  • 4 have this problem
  • 2 views
  • Last reply by Wayne Mery

Navas
Navas
more options

Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.

Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.

Chosen solution

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Thanks

Read this answer in context 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Thanks