This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send emails after migration from Vista PC to W7 PC. Tried Mozbackup and Windows Easy Transfer. Settings have transferred ok, it just won't send emails.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

SimonNewark
SimonNewark
more options

I recently migrated my Tbird from a Vista PC to a W7 PC using Mozbackup. Transfer was fine with all the settings transferred apparently correctly. But now I can receive emails but not send them. Sent emails show in 'Sent Items' but are not received the other end. Also tried the migration using the Beta 1 version of Mozbackup and also Windows Easy Transfer with the same result. IMAP and POP3 accounts are both affected. Neither can send emails. I get no error messages nor any bounceback.

Found on one forum that AVG can block outgoing emails so altered the AVG settings which seemed to solve the problem. The next morning the problem was back. I uninstalled AVG completely but it made no difference. I do have MicroSoft Sec Essentials but the problem was there before that was installed.

Using the BT Home Hub 5 on BT Infinity broadband. It can't be the router though as the old PC was sending emails fine. Although I did have the suspect AVG settings, removing it has not solved the problem.

The outgoing email settings seem to be fine. Any thoughts?

Simon

I recently migrated my Tbird from a Vista PC to a W7 PC using Mozbackup. Transfer was fine with all the settings transferred apparently correctly. But now I can receive emails but not send them. Sent emails show in 'Sent Items' but are not received the other end. Also tried the migration using the Beta 1 version of Mozbackup and also Windows Easy Transfer with the same result. IMAP and POP3 accounts are both affected. Neither can send emails. I get no error messages nor any bounceback. Found on one forum that AVG can block outgoing emails so altered the AVG settings which seemed to solve the problem. The next morning the problem was back. I uninstalled AVG completely but it made no difference. I do have MicroSoft Sec Essentials but the problem was there before that was installed. Using the BT Home Hub 5 on BT Infinity broadband. It can't be the router though as the old PC was sending emails fine. Although I did have the suspect AVG settings, removing it has not solved the problem. The outgoing email settings seem to be fine. Any thoughts? Simon

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX