This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

stop popup windows

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by BurtVD

BurtVD
BurtVD
more options

Despite "no pop up" turned on I still get "deal finder" and "brought by web to save" pop ups...even clicking them off they come back.

Despite "no pop up" turned on I still get "deal finder" and "brought by web to save" pop ups...even clicking them off they come back.

Chosen solution

hello BurtVD, you have various malicious addons present on your system. please perform all these steps:

  1. run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
  2. refresh firefox (this will keep your bookmarks and passwords)
  3. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello BurtVD, you have various malicious addons present on your system. please perform all these steps:

  1. run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
  2. refresh firefox (this will keep your bookmarks and passwords)
  3. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.

Troubleshoot Firefox issues caused by malware

BurtVD
BurtVD Question owner
more options

BurtVD said

Despite "no pop up" turned on I still get "deal finder" and "brought by web to save" pop ups...even clicking them off they come back.

Many thanks for the help...and it did! I am mostly afraid to down load free programs that mess with my machine. I did it and now happy with results. Burt