Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can' sign in to Firefox /Mozilla

  • 1 reply
  • 10 have this problem
  • 6 views
  • Last reply by guigs

more options

WHEN I TRY TO PUT IN MY PASSWORD I GET THE WRONG PASSWORD MESSAGE, THEN I AM ASKED TO RESET. OK. Then I see a message email sent to your email address follow link to reset password. My emai is drrayscruggs@live.com but no email has been sent. I have tried over and over. But there is no reset email in my in box. What the heck gives?

WHEN I TRY TO PUT IN MY PASSWORD I GET THE WRONG PASSWORD MESSAGE, THEN I AM ASKED TO RESET. OK. Then I see a message email sent to your email address follow link to reset password. My emai is drrayscruggs@live.com but no email has been sent. I have tried over and over. But there is no reset email in my in box. What the heck gives?

All Replies (1)

more options

Hi Howlingwolf, Please private message me so we can get this worked out. It seems you have logged in to an account that is using the same email address. Any older accounts with the same email will not work.