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Youtube videos/Flash games won't play/freeze browser in Firefox

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by CKJaguar

thoth
thoth
more options

Ever since I updated to the latest Firefox version I cannot get YouTube videos or Flash games to play. It will load the page and where the video should be it just displays a white space, like the player itself doesn't exist. Youtube when it first loads the page will show the black "video" screen for a split second before disappearing as if it never existed, and then the screen freezes and I have to start the task manager to end the program and restart Firefox. I have refreshed Firefox multiple times, downloaded the latest version of flashplayer and made sure that the plugin is activated to no avail. The funny thing is, is that the videos and games play just fine in Internet Explorer, so it's not a problem with the graphics or hardware on the computer itself.

Ever since I updated to the latest Firefox version I cannot get YouTube videos or Flash games to play. It will load the page and where the video should be it just displays a white space, like the player itself doesn't exist. Youtube when it first loads the page will show the black "video" screen for a split second before disappearing as if it never existed, and then the screen freezes and I have to start the task manager to end the program and restart Firefox. I have refreshed Firefox multiple times, downloaded the latest version of flashplayer and made sure that the plugin is activated to no avail. The funny thing is, is that the videos and games play just fine in Internet Explorer, so it's not a problem with the graphics or hardware on the computer itself.

All Replies (2)

guigs
guigs
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Please reinstall Flash

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

CKJaguar
CKJaguar
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Tried that solution many times. It had no effect. Here is the event log: - System 

 - Provider 

  [ Name]  Application Hang 

 - EventID 1002 

  [ Qualifiers]  0 

  Level 2 

  Task 101 

  Keywords 0x80000000000000 

 - TimeCreated 

  [ SystemTime]  2015-02-26T05:14:27.000000000Z 

  EventRecordID 115925 

  Channel Application 

  Computer INSPRIATION 

  Security

- EventData 

  firefox.exe 
  35.0.1.5500 
  1b2c 
  01d05182065baf97 
  4294967295 
  C:\Program Files (x86)\Mozilla Firefox\firefox.exe 
  55355456-bd76-11e4-bf49-a0481c25d471 
   
   
  54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000


Binary data:


In Words

0000: 006F0054 00200070 0065006C 00650076 0010: 0020006C 00690077 0064006E 0077006F 0020: 00690020 00200073 00640069 0065006C 0030: 00000000


In Bytes

0000: 54 00 6F 00 70 00 20 00 T.o.p. . 0008: 6C 00 65 00 76 00 65 00 l.e.v.e. 0010: 6C 00 20 00 77 00 69 00 l. .w.i. 0018: 6E 00 64 00 6F 00 77 00 n.d.o.w. 0020: 20 00 69 00 73 00 20 00 .i.s. . 0028: 69 00 64 00 6C 00 65 00 i.d.l.e. 0030: 00 00 00 00 ....

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