This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ican get youtube video, but no sound. I get both with Google Chrme

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by cor-el

more options

When I play a video, I get no sound. If I play the video with Google Chrome, I get both. I am sure it is a plug in problem. I reloaded Adobe Flash. When I did a plugin check, I was told that Shckwave Flash was up to date.

When I play a video, I get no sound. If I play the video with Google Chrome, I get both. I am sure it is a plug in problem. I reloaded Adobe Flash. When I did a plugin check, I was told that Shckwave Flash was up to date.

All Replies (2)

more options

h2obury26 said

When I play a video, I get no sound. If I play the video with Google Chrome, I get both. I am sure it is a plug in problem. I reloaded Adobe Flash. When I did a plugin check, I was told that Shckwave Flash was up to date.

Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

more options

Is there a Flash player being used or the HTML5 media player that YouTube might be using by default in Firefox 35? You can check that via the right-click context menu in the player area.

This extension allows to switch between the Flash player and the HTML5 media player on the YouTube website. YouTube Flash Video Player: