This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My adobe flash player keeps crashing. Why?

  • 1 reply
  • 6 have this problem
  • 1 view
  • Last reply by bohl3r

more options

I use Mozilla Firefox exclusively as my browser. When I am connected to Facebook and playing their casino games, the Adobe Flash player keeps randomly crashing. When it crashes, it locks up the computer and I have to shut down and reopen the browser. Recently, an information box has been opening up in the upper left corner of the screen called the Adobe Flash Player action box or something like that. The context is filled with lots of computer jargon I don't understand. At the bottom of the box there are 2 options to pick from, either dismiss or continue. Most of the time the screen freezes up before I've had the chance to pick one. After I go to the Windows task manager and shut down the boxes that were open, I get the normal gray "Adobe Flash Player has crashed" screen. The really odd thing is that there is no prompt allowing me to send a crash report to Mozilla. I have uninstalled and completely reinstalled the latest version of Mozilla Firefox. Just in case these might be a problem, I have the following 3 "add-ons" loaded in to the browser: Quick Time Plug-in 7.7.6 7.7.6.0, Shockwave Flash 16.0.0.305, and Shockwave for Director 12.1.7.157. As well, in case they might be the problem, I have the following 2 programs installed into my computer are: Adobe Flash Player 16 NPAPI and Adobe Shockwave Player 12.1. FYI: I am running Windows 8.1 64 bit. Hopefully I have given you enough information to make an assessment. If you need anything from me, please let me know. Thank you in advance for your time and assistance.

I use Mozilla Firefox exclusively as my browser. When I am connected to Facebook and playing their casino games, the Adobe Flash player keeps randomly crashing. When it crashes, it locks up the computer and I have to shut down and reopen the browser. Recently, an information box has been opening up in the upper left corner of the screen called the Adobe Flash Player action box or something like that. The context is filled with lots of computer jargon I don't understand. At the bottom of the box there are 2 options to pick from, either dismiss or continue. Most of the time the screen freezes up before I've had the chance to pick one. After I go to the Windows task manager and shut down the boxes that were open, I get the normal gray "Adobe Flash Player has crashed" screen. The really odd thing is that there is no prompt allowing me to send a crash report to Mozilla. I have uninstalled and completely reinstalled the latest version of Mozilla Firefox. Just in case these might be a problem, I have the following 3 "add-ons" loaded in to the browser: Quick Time Plug-in 7.7.6 7.7.6.0, Shockwave Flash 16.0.0.305, and Shockwave for Director 12.1.7.157. As well, in case they might be the problem, I have the following 2 programs installed into my computer are: Adobe Flash Player 16 NPAPI and Adobe Shockwave Player 12.1. FYI: I am running Windows 8.1 64 bit. Hopefully I have given you enough information to make an assessment. If you need anything from me, please let me know. Thank you in advance for your time and assistance.

All Replies (1)

more options

Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!