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I can't get my email to work. It says I need a plug-in.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by CC001

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I am on Charter. Their site works fine but the email will NOT come up!! The screen says a plug in is required! Yet, no clue as to which plug in is provided! Can you say frustrating! Friends using both Charter and Firefox are unable to help as they have not encountered this problem!!!

I am on Charter. Their site works fine but the email will NOT come up!! The screen says a plug in is required! Yet, no clue as to which plug in is provided! Can you say frustrating! Friends using both Charter and Firefox are unable to help as they have not encountered this problem!!!

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I am on Charter means nothing without a link. If you supply a link to the site in question then maybe someone will be able to advice further. But this is down to the site in question to inform you of any plug-ins required to use their site. Firefox will only notify you or install, depending on your preference, any outdated plug-ins.