Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes every time I try to load Facebook even in safe mode. What can I do to fix this?

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

I have tried disabling all plugins and starting in safe mode but it crashed every time I try to load Facebook. Facebook will work in other browsers but not Firefox. Any helpful tips on how to fix this?

I have tried disabling all plugins and starting in safe mode but it crashed every time I try to load Facebook. Facebook will work in other browsers but not Firefox. Any helpful tips on how to fix this?

All Replies (3)

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


Note; one of the reports flagged several audio plugins.