Firefox crashes
Firefox 35.01 was crashing so I used betas. Perfectly ok on beta 36 RC 1 but as soon as I upgraded to new Firefox 36 on 24 Feb 15 the crashes began again and so far today There have been eleven crashes.
CRASH REPORT: bp-1fd71d17-6607-4b7f-9f12-ad8cd2150224
Chosen solution
Contact Microsoft about those programs. Also, check the Microsoft help site. http://answers.microsoft.com/en-us
Good luck.
Read this answer in context 👍 1All Replies (8)
Are you crashing on a specific webpage? if yes, which one?
Is it reproducible in safe mode and with a clean profile ?
I have not yet tried it in 'safe mode' but have, from the Mozilla site, just now installed what I thought would be 36 for English British and it installed FF 35.0.1! Amazed by this. Hitting 'about Firefox' did not illicit an update to 36. Ergo, I shall continue with this version and see what, if anything, occurs. Thanks for your reply.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
The crash report flagged these programs;
Rooksbas.DLL = Windows
RapportTanzan.dll = Rapport
RapportUtil.dll = Rapport
mswsock.dll = Microsoft
gdiplus.dll = Microsoft GDI+
ntdll.dll = Microsoft
RapportGP.dll = Rapport@ Trusteer Ltd
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Go to the Rapport web site. Download the current full installer and save it. Uninstall the current program, then run the full installer.
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sorry. Here they are as requested. bp-b8650978-832d-47d6-a282-26cdb2150224 bp-7cc4aa16-0554-4217-88ef-4ed212150224 bp-dc7fe797-b53e-4872-a81a-c0f262150224 bp-d8fa3e5f-3108-4f54-8a69-3a1242150224 bp-40d8f5cc-ae1c-4fd4-b641-b0d082150224 bp-ca8346ef-62ac-4f60-b4d8-86e0b2150224 bp-6755f9f3-c802-409b-b31b-da7e62150224 bp-15da22f2-b19f-42a3-8b75-f73dc2150224 bp-3c65717d-6ce2-45d7-8a08-c48f92150224 bp-d0ca38ae-f395-49a6-93ed-fdc3c2150224 bp-06d45f6a-ce27-4fef-bf47-624762150224
Hi Fred, all done as requested. Rapport safely uninstalled and reinstalled, one of my graphics drivers has been updated, sfc has found two or three files it cannot repair, AMD 64 files, dammit. Firefox has now automatically updated to 36. So far no crashes.
Thank you so much Monty.
Chosen Solution
Contact Microsoft about those programs. Also, check the Microsoft help site. http://answers.microsoft.com/en-us
Good luck.
FredMcD,
files repaired and sfc/ scannow 100% verified with no errors.