This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I contact Mozilla to request that they recognise my correct sky servers?

gordonwilson1
gordonwilson1
more options

Mailer-Daemon tell me I cannot send e -mails to certain addresses, and Sky say it must be Mozilla needs to update my Sky server details. How do I contact Mozilla to tell them this?

Mailer-Daemon tell me I cannot send e -mails to certain addresses, and Sky say it must be Mozilla needs to update my Sky server details. How do I contact Mozilla to tell them this?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

moving to the Thunderbird queue

user01229325
user01229325
more options

All server settings are in Thunderbird installed on your computer. Get the correct settings from your provider and change them. Tool-Account Setting

The Mozilla database is for use by the setup wizard and is a one time thing. It sets the last known settings used by popular providers. It is up to the provider to keep Mozilla informed of any changes.

FYI: If you can send at all your settings are correct for your provider. You only connect to your providers SMTP server to send. If you are blocked for just some addresses then this is another issue. There should be a reason stated with the return mail. Too bad your providers help desk is not smart enough to actually help you.