This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot access Telstra "my account" on Firefox browser

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by debjmak

debjmak
debjmak
more options

I am not able to access "my account" past the log in stage on Telstra website using Firefox on my mac. This has only occurred since I updated Firefox. I can access this account on Safari, but prefer Firefox. I gather this is not an uncommon issue from other forums online. I have tried enabling cookies "always" and clearing my cache, neither of which have any effect. Telstra unable to assist. Insist I access using another browser as security too high!

I am not able to access "my account" past the log in stage on Telstra website using Firefox on my mac. This has only occurred since I updated Firefox. I can access this account on Safari, but prefer Firefox. I gather this is not an uncommon issue from other forums online. I have tried enabling cookies "always" and clearing my cache, neither of which have any effect. Telstra unable to assist. Insist I access using another browser as security too high!

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

See if this solves that issue.

Reload the webpage using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Command + Shift + R (Mac)
debjmak
debjmak Question owner
more options

HI there,

The above solution didn't work.

I eventually managed to find someone helpful on Telstra 24/7 (had to use Safari to get that far) and they have logged the issue with their IT team who acknowledge an issue with Firefox and My Account log in. They hope to have a fix within the next few days, but I'm not holding my breath. It is Telstra after all......

Modified by debjmak