This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot migrate data from Microsoft Outlook 2013

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Gnospen

JJS45
JJS45
more options

I'd very much like to use Thunderbird, however once it is installed and I try to import my Outlook 2013 data (contacts, folders, etc.) I receive this message:

"Either there is no default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client."

I have followed all the steps I found online to ensure Outlook is in fact my default client, but the message persists. I have searched for Add-Ons and have come up empty. I am running Windows 8.1.

I'm not going to switch over to Thunderbird if it can't do something as simple as move my data from one program to another on the same computer.

I'd very much like to use Thunderbird, however once it is installed and I try to import my Outlook 2013 data (contacts, folders, etc.) I receive this message: "Either there is no default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client." I have followed all the steps I found online to ensure Outlook is in fact my default client, but the message persists. I have searched for Add-Ons and have come up empty. I am running Windows 8.1. I'm not going to switch over to Thunderbird if it can't do something as simple as move my data from one program to another on the same computer.

All Replies (1)

Gnospen
Gnospen
more options

First you have to export your data from Outlook then you can import them in Tbird. ImportExportTools is an addon that can help you.

Here is some help http://kb.mozillazine.org/Import_from_Outlook_Express

Modified by Gnospen