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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

larale
larale
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I am using a MAC OSX and I will start my computer and it will open (slowly but it does open).

I will not be on the internet, only trying to work on important MS Word documents and about 5 minutes into it the computer will freeze and a box saying Mozilla has crashed will show up. When I try to click on the box to report the crash, the computer will not respond, so I have no way of even alerting Mozilla as to the crash, since it won't let me type or anything.

This started about a month or so ago, but it has been getting worse and I am at the point of wanting to leave Mozilla entirely but I am willing to give it one more try. Please help! And speak to me like I am a five year old as I am not computer savvy in any way shape or form!

I am using a MAC OSX and I will start my computer and it will open (slowly but it does open). I will not be on the internet, only trying to work on important MS Word documents and about 5 minutes into it the computer will freeze and a box saying Mozilla has crashed will show up. When I try to click on the box to report the crash, the computer will not respond, so I have no way of even alerting Mozilla as to the crash, since it won't let me type or anything. This started about a month or so ago, but it has been getting worse and I am at the point of wanting to leave Mozilla entirely but I am willing to give it one more try. Please help! And speak to me like I am a five year old as I am not computer savvy in any way shape or form!

All Replies (1)

FredMcD
FredMcD
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For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox.

While in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.