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I recently switched to a new laptop at work and had synced my firefox on the old laptop. I am logged in but I do not have my bookmarks or option to sync. ??

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  • Last reply by guigs

iamjoshuaclark
iamjoshuaclark
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I can't seem to find the log in section in the firefox settings. I logged in at Mozilla and it says I am logged in but no option to sync yet on the browser.

Thanks

I can't seem to find the log in section in the firefox settings. I logged in at Mozilla and it says I am logged in but no option to sync yet on the browser. Thanks

All Replies (2)

firefoxbob2
firefoxbob2
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Hi iamjoshuaclark, I am sorry to hear that you are having problems getting Firefox to sync to with your account. The good news is that I am here to help get this problem fixed.

I see that you said that you are logged into your account but you do not see the option to sync. So right now I am going to make sure that you are logged into your Firefox Sync account. If you want to look at the article about this topic the link is here .

First click on the three horizontal lines in the top right. Then near the bottom of the pop out menu you should see your email address. If not click on sign into sync. If this was the problem after you do this everything should be fixed. If not then the problem might be that your old computer in using the new vision of Firefox sync. The new vison uses email and passwords the old one uses a code to pull up your information. If your old computer is using the old system this can be fixed by updating Firefox and logging into Firefox sync. I will leave it there and if it still is not working let me know.

guigs
guigs
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firefoxbob2 is right!

Please also make sure to have a back up of the profile from the old laptop, it is possible if you change your password that you cannot recover data! Back up and restore information in Firefox profiles

Login at accounts.firefox.com or go to this url: about:preferences#sync