This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't receive emails in Thunderbird. Settings look correct. Not sure what the problem is.

  • 1 reply
  • 1 has this problem
  • 26 views
  • Last reply by christ1

pgard
pgard
more options

My internet provider (TWC) said I should contact you about this. I have two email accounts assigned to Thunderbird, but I'm receiving incoming email to just the one account. I can send emails on mine, but can't receive any. The second email account sends & receives just fine. TWC said my incoming is mail.twc.com & the port is110. I see under my settings there is no "Outgoing server (SMTP)" showing under Security settings on the list. The second email account does show this setting. I can access new incoming emails logging on to TWC site, but can't retrieve them opening in Thunderbird. Please advise. Thanks.

My internet provider (TWC) said I should contact you about this. I have two email accounts assigned to Thunderbird, but I'm receiving incoming email to just the one account. I can send emails on mine, but can't receive any. The second email account sends & receives just fine. TWC said my incoming is mail.twc.com & the port is110. I see under my settings there is no "Outgoing server (SMTP)" showing under Security settings on the list. The second email account does show this setting. I can access new incoming emails logging on to TWC site, but can't retrieve them opening in Thunderbird. Please advise. Thanks.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

If your problem is about receiving messages, why are you worried about the 'Outgoing server'? https://support.mozilla.org/en-US/kb/cannot-receive-messages