We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

smp9
smp9
more options

Firefox was working fine and all of a sudden, it crashes when I try to start it up. reinstalled it a couple of times but doesn't help. This is the error message that is produced "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

Firefox was working fine and all of a sudden, it crashes when I try to start it up. reinstalled it a couple of times but doesn't help. This is the error message that is produced "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

All Replies (2)

abumuailek
abumuailek
more options

First you need to check your Windows Installation for viruses, and try running Firefox in safe mode ( https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode )

Also try disabling all addons.

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.