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Why, after using Firefox for some years ,can I get on to the Virgin Media site but not the Virgin Media e-mail or anypart of My Virgin Media.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

pamila
pamila
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I have used Firefox for a few years with great success but now I cannot receive my email from the Virgin Media site. The rest of the site is fine but as soon as I click on "Check your e-mail" I get an error message. This is very frustrating.

I have used Firefox for a few years with great success but now I cannot receive my email from the Virgin Media site. The rest of the site is fine but as soon as I click on "Check your e-mail" I get an error message. This is very frustrating.

All Replies (2)

Wesley Branton
Wesley Branton
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

If this doesn't work, contact Virgin for more assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What error message do you get?

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window