This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Archived sent emails have disappeared

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by malliibu

malliibu
malliibu
more options

My inbox was over it's size limit so I archived the emails by selecting them all then clicking "archive". I have looked at other people with this problem but none of the solutions seem to work for me.

An Archive folder appeared called 2015 but when I click on it it is empty.

I have also looked in local folders but all I have under Mail > Local Folders are notepad files for Trash and Unsent Messages not Sent :S

Please Help, I use my sent messages folder to keep track of my work load so it is important that I know on which date I sent emails and to who.

Thank you!

My inbox was over it's size limit so I archived the emails by selecting them all then clicking "archive". I have looked at other people with this problem but none of the solutions seem to work for me. An Archive folder appeared called 2015 but when I click on it it is empty. I have also looked in local folders but all I have under Mail > Local Folders are notepad files for Trash and Unsent Messages not Sent :S Please Help, I use my sent messages folder to keep track of my work load so it is important that I know on which date I sent emails and to who. Thank you!

Chosen solution

  1. What operating system do you use (Win8, MAC, Linux, etc)?
  2. What version of Thunderbird are you using?
  3. Are you using IMAP or POP?
  4. Who is your email provider?
  5. If your mail server has a browser interface (web mail access such as mail.google.com), do the messages show up there?
Read this answer in context 👍 0

All Replies (2)

duggabe
duggabe
more options

Chosen Solution

  1. What operating system do you use (Win8, MAC, Linux, etc)?
  2. What version of Thunderbird are you using?
  3. Are you using IMAP or POP?
  4. Who is your email provider?
  5. If your mail server has a browser interface (web mail access such as mail.google.com), do the messages show up there?
malliibu
malliibu Question owner
more options

malliibu said

My inbox was over it's size limit so I archived the emails by selecting them all then clicking "archive". I have looked at other people with this problem but none of the solutions seem to work for me. An Archive folder appeared called 2015 but when I click on it it is empty. I have also looked in local folders but all I have under Mail > Local Folders are notepad files for Trash and Unsent Messages not Sent :S Please Help, I use my sent messages folder to keep track of my work load so it is important that I know on which date I sent emails and to who. Thank you!

Thank you for taking the time to try to help me with this problem but it seems to have fixed itself, kind of. When I logged into my emails again 24hrs later my archive was still empty but my sent emails had reappeared where they were previously! Strange...