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install Adobe Reader fails; says I should check javascript but how do I do it?

  • 2 replies
  • 7 have this problem
  • 2 views
  • Last reply by cor-el

jhohn1190
jhohn1190
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Windows 7 I attempted to load Adobe Reader but it failed at the end, saying "There was an error installing Adobe Reader [Error 1321. There was insufficient privileges to modify the file C\Program Files(x86)\Adobe\Reader11.0\Reader\Browser\nppdf32.dll]". 

The trouble shooting site asked that I make sure that javaScript was enabled, saying that I should go to tools/options/Content Tab and make sure it is enabled. Well, no such tab with javaScript content exists. Maybe Firefox updated something. But I can't do this check, and - where did the javaScript enabled control go? Didn't bother to go further with trouble shooting since I couldn't satisfy this directive.

thanks

Windows 7 I attempted to load Adobe Reader but it failed at the end, saying "There was an error installing Adobe Reader [Error 1321. There was insufficient privileges to modify the file C\Program Files(x86)\Adobe\Reader11.0\Reader\Browser\nppdf32.dll]". The trouble shooting site asked that I make sure that javaScript was enabled, saying that I should go to tools/options/Content Tab and make sure it is enabled. Well, no such tab with javaScript content exists. Maybe Firefox updated something. But I can't do this check, and - where did the javaScript enabled control go? Didn't bother to go further with trouble shooting since I couldn't satisfy this directive. thanks

All Replies (2)

philipp
philipp
  • Moderator
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hi jhohn1190, this problem won't be related to javascript which is enabled in firefox by default - this would only apply if you're not able to download the setup file at all. since the error message is referencing missing privileges, please try right-clicking and running the setup as administrator. in case this doesn't help, please contact adobe's support in order to get their product working.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Firefox shouldn't affect installing or updating the Adobe Reader.

If you get a message that a newer version is already installed then you may have to uninstall the current reader version and try to update again after installing the version offered by Adobe on its website

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps to install or update the Adobe Reader.