This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hyperlinks are no longer live in incoming mail.

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by christ1

mommajay
mommajay
more options

My computer forced me to restart and do some kind of update today. Now none of the hyperlinks work in my incoming email. I click on them (they APPEAR to be live), but nothing happens. I went through every step here and none of it worked: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working

(Default browser is set, tried safe mode, etc.) Any other ideas?

My computer forced me to restart and do some kind of update today. Now none of the hyperlinks work in my incoming email. I click on them (they APPEAR to be live), but nothing happens. I went through every step here and none of it worked: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working (Default browser is set, tried safe mode, etc.) Any other ideas?

All Replies (2)

duggabe
duggabe
more options

Sometimes the obvious is overlooked: check View -> Message body as -> Original HTML

If you hover your mouse over the link, does the link address appear at the bottom of the screen?

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/Hyperlinks-in-Messages-Not-Working